FAQs

How it works, plainly: Everything you need to know before ordering.

Kit is a fixed-scope, fixed-price service. No vetting, no scope endless negotiation, no surprises. These are the most common questions about how it works, what's included, and what to expect.
Category 1

The model

Is this an agency retainer?

No. Kit is a productized service. You purchase a specific asset with a fixed scope and price — a logo, a website, a UI visual. There are no hourly rates, no retainers, and no open-ended engagements. If you need strategic consulting or a dedicated long-term team, Agency and Relia are the right fit.

Who does the work — AI or humans?

Humans using high-efficiency systems. Every asset is built by the same senior design and development teams that service atQuo's enterprise clients. We use proprietary systems and automation to accelerate the process, but every creative decision is made by a person.

What if my project is more complex than what a Kit covers?

Submit a ticket and describe what you need. If it's outside Kit scope, we'll point you toward Agency for strategic or custom work, or Relia if you need dedicated ongoing capacity.

Category 2

Delivery and quality

What is the standard turnaround time?

It depends on the Kit. Single assets like logos and UI visuals are delivered within 3–5 business days. Website builds range from 7 to 10 business days depending on tier. The clock starts once we receive your completed briefing form.

How do you ensure quality?

We engineer the brief. Our briefing process is designed to extract the functional and aesthetic parameters we need before work begins. We also build on top of the atQuo ISO Framework — clean code, modular design, scalable assets from day one. Less improvisation, more precision.

What if I don't like the result?

Every Kit includes a structured revision window. We deliver the asset with a Loom walkthrough explaining our decisions. You submit feedback and we refine within the window. Once the window closes, the project is complete.

Do you offer refunds?

No. Once work has commenced, we don't offer refunds. We sell expertise and execution, not subjective outcomes. If you're uncertain whether a Kit is right for your project, submit a ticket before purchasing.

Category 3

Revisions

How do revisions work?

Each Kit includes a structured review window — typically 2 to 4 days depending on the tier. During that window you can submit change requests one at a time, and each is addressed within 24 hours of submission. Once the window closes, the project is complete.

Can I request changes outside the review window?

No. The review window is the designated space for feedback. If you need additional work after it closes, you can purchase a new Kit or submit a ticket to explore other options.

What counts as a revision versus a new scope?

A revision is an adjustment to what was already delivered — composition, color, copy tweaks, layout changes. A new scope is a fundamentally different direction or a request that wasn't part of the original brief. We'll flag the difference if it comes up.

Category 4

Ownership and licensing

Do I own the files after delivery?

Yes. Full commercial rights and all source files transfer to you upon project completion.

Can I use the assets across multiple platforms or products?

Yes. The license is unrestricted commercial use. You can use the delivered assets across any platform, channel, or product without additional fees.

What format are the files delivered in?

It depends on the Kit. Design assets (logos, UI visuals) are delivered as SVG, PNG, and PDF. Webflow sites are transferred as full Webflow projects. Specific formats are listed in each Kit's description.